1. Introduction
The website www.dialpilot.com is the property of Dialpilot.com. To use our website and to contract any of the services we offer, please consider these Terms and Conditions.
- USER = Person who visits the website www.dialpilot.com
- CLIENT = Any person who contacts us to contract services
- PROVIDER = Dialpilot.com
- BENEFICIARY = Person who has contracted any of our services (the beneficiary can be an individual or a legal entity).
2. Contracting Services
To contract any of the services we offer, it is necessary to accept the terms and conditions presented here. Non-acceptance of the terms and conditions leads to the impossibility of entering into any contract between you and Dialpilot.com.
3. Copyright
Both the design and the content of our website www.dialpilot.com belong to Dialpilot.com, being protected by current intellectual property legislation. None of the materials presented on our website can be reproduced in any way without the written consent of Dialpilot.com. By entering into a service contract with our agency, you agree to retain the copyright held by Dialpilot.com over the websites created for you.
4. Requesting Price Quotes
You can contact us to obtain a price quote for the service you wish to purchase using the contact form on our website, the Callpage application, or by sending us your request via email at office@dialpilot.com. We will respond as soon as possible. However, to receive the most accurate price quote for the desired service, it is necessary for you to provide complete and correct data about the project you wish to undertake or to arrange a meeting during which we will discuss all necessary aspects of your project development. Additionally, for the monthly services we offer, such as website hosting or monthly maintenance, it is necessary to provide all correct data about the website for which you require hosting or maintenance. If the provided data is incorrect or incomplete, we are not responsible for any inconveniences caused by this or for the quoted price.
5. Billing, Payment, Deletion/Suspension of Services
For the contracted services, billing is carried out according to the agreements made with the beneficiary, specifically the service contract concluded between the two parties. The payment term is as specified on the invoice. Delayed payments may lead to the suspension or even deletion of services, with prior notification to the client. Services will be reactivated after payment is made.
5.1. Rights and Obligations of the Beneficiary
5.1.1. Obligations of the Beneficiary:
a. Payment Obligation: To pay the value of the service before or by the agreed deadlines.
b. Late Payment: In the event that services are not paid within 28 days from the invoice due date (or proforma invoice), the PROVIDER reserves the right to suspend the provided services until the invoice (or proforma invoice) is collected from the BENEFICIARY.
c. Provision of Materials: To provide the PROVIDER with the works necessary for project realization and, in case of delay, to accept the extension of the deadlines established by the contract corresponding to the respective delays (if the BENEFICIARY is at fault).
d. Accuracy of Information: To ensure the information and data requested by the PROVIDER are accurate and to deliver them by the established deadline according to the provider’s requirements.
e. Access Control: To prevent unauthorized personnel from making interventions on the websites or software that are the subject of the contract between the two parties.
f. Legal Use: To use the contracted services for legal activities only and not for illegal purposes or activities that contravene legislation regarding the protection of minors.
g. Confidentiality of Credentials: Not to transmit the FTP account password of the website to unauthorized persons.
h. Legal Purposes: To use the website or its hosted servers solely for legal purposes.
i. Maintenance Compliance: To comply with the problem-solving deadlines related to website functionality, as agreed with the provider, when a maintenance subscription exists.
5.1.2. Rights of the Beneficiary:
a. Usage Rights: To use the services or products offered by Dialpilot.com only under the contractual conditions agreed upon by both parties.
b. Error Reporting: To report any observed errors that impede website functionality, especially if the site is hosted on Dialpilot.com servers.
5.2. Rights and Obligations of the Provider
5.2.1. Obligations of the Provider:
a. Agreement Compliance: To mutually agree with the BENEFICIARY and to respect the delivery deadlines of the works.
b. Timely Delivery: To respect the delivery deadlines of the works, established by mutual agreement with the BENEFICIARY.
c. Confidential Service: To ensure correct and loyal service activities without disclosing informational elements regarding the BENEFICIARY’s activities to third parties.
d. Confidentiality of Credentials: To be responsible for the confidentiality of access passwords or email passwords, if applicable.
e. Technical Support: To remedy technical issues reported by the beneficiary within the agreed deadlines between the two parties.
5.2.2. Rights of the Provider:
a. Information Request: To request all necessary information from the beneficiary to fulfill contractual conditions, including the beneficiary’s personal data.
6. Force Majeure
Force majeure, defined as an unforeseeable and unavoidable event occurring after the contract becomes effective, which prevents one or more parties from fulfilling their contractual obligations, exempts the invoking party from liability under the law. The party invoking force majeure will notify the other party in writing as soon as possible, but no later than 15 days following the event, according to Romanian legal practice. The occurrence of force majeure cases will not constitute an excuse for the BENEFICIARY’s failure to pay for services already rendered by the PROVIDER.
7. Disputes
Any disputes arising from the execution of the contract concluded between the beneficiary and Dialpilot.com will be resolved amicably. If unresolved, the parties will refer to the Romanian judicial courts.
8. Intellectual Property
Dialpilot.com owns all materials and information presented on the website www.dialpilot.com. Copying, reproducing, or distributing these materials to third parties is prohibited.
Thank You!
Dialpilot.com