1. Introduction
Thank you for visiting our website. We understand how important it is to protect personal data when navigating the online environment. Therefore, we provide the following information regarding the processing of your personal data.
2. Personal Data Processing at Dialpilot
We collect certain personal data when you wish to contact our team for the purpose of contracting the services we offer, whether as an individual or on behalf of a company. This can be done using the contact form on our Contact Page, or through the Callpage application visible on all pages of our website, www.dialpilot.com.
2.1. Types of Personal Data Collected
- Full Name: We collect your full name for subsequent contact regarding the acquisition of our services, as well as for the conclusion of service contracts and billing of the purchased services.
- Phone Number: We collect your phone number for subsequent contact to discuss the details of the services you have inquired about.
- Email Address: We collect your email address for subsequent contact to discuss the details of the services you have inquired about.
- Company Name: For the conclusion of service contracts and billing of the purchased services.
- Current Website: To identify the client’s needs and provide solutions for improving it.
2.2. How We Collect Your Data
- Directly from You: When you contact us by phone.
- Electronically: Using the contact form on our website, the Callpage application, or when you send us an email.
2.3. Legal Basis for Processing
- Voluntary Basis: Without considering the subsequent establishment of a commercial relationship.
- Mandatory Basis: For the acquisition of our services and consequently, for the establishment and fiscal registration of such a relationship, including billing.
2.4. Purposes of Data Processing
- Client Requests: When there is a request from clients/potential clients (verbal or written).
- Establishing Commercial Relationships: For establishing a service contract to acquire our services.
- Offer Requests: When we receive a request for an offer, regardless of how it was sent (via email, contact form, verbally, Callpage application).
- Service Contracts: Personal data may also be processed when there is a service contract between our company and the client (e.g., maintenance contract), and the transmitted data will be stored and used to address the client’s requests.
3. Data Usage
3.1. Purpose Limitation
Your data will be processed solely for the purposes mentioned in section 2 of this information.
3.2. Additional Processing
If your data needs to be processed for purposes other than those outlined in section 2, we will inform you before processing and such data will only be processed with your consent.
4. Cookies and Tracking Technologies
4.1. What Are Cookies?
Cookies are small pieces of information that websites transfer to users to keep track of their activities. While you are on a website, cookies save your preferences and settings, making web navigation easier. Most websites use cookies. They are not used to store personal information; they show us how and when visitors use the site and help us identify which areas are popular and which are not.
4.2. Usage of Cookies
We use cookies (special texts) to effectively evaluate user behavior on our websites for the purpose of offering accurate marketing services and to ensure that users can benefit from all the facilities of the website they are visiting (shopping forms, online store, etc., depending on the website’s specifics). The information we collect through cookies and transparent GIFs is used to create a “profile” of your preferences.
4.3. Managing Cookies
You can disable cookies using your browser preferences. This allows you to set your browser to refuse all cookies or to indicate when a cookie is being sent. However, please be aware that disabling cookies may result in certain functionalities of the website being unusable or having very slow loading speeds.
5. Data Disclosure
5.1. Disclosure to Partners
Your personal data may be disclosed to certain recipients, namely our agency partners, if it is necessary for the provision of our services. For example, if you wish to purchase internet domains through us, it is necessary to transmit your personal data to Easyhost, the direct provider. Refusing to provide accurate data for the acquisition of internet domains will result in the inability to register an internet domain through us.
6. Data Retention
Your data will be stored for a limited period, specifically for the duration of the service contract and until the expiration of the contract term. Billing data will be deleted in accordance with legal obligations imposed by law in this regard.
7. Data Security
The security of the information received from visitors or clients is very important to us. The servers where the data is stored have implemented security measures such as:
- Personal Data Recovery
- Detection of Security Breaches
- Identification of Causes of Security Breaches
- Limiting Security Violations
In the event that we discover a breach of the security of your personal data, we will immediately inform the company’s management responsible for the servers. They will take all measures to restore data security, exert all efforts to mitigate the risk of immediate harm, and notify the Supervisory Authority regarding the security incident if the breach is likely to lead to a high risk for the rights and freedoms of individuals whose personal data has been compromised.
8. Your Rights Under GDPR
In accordance with the new GDPR Regulation, we present below the rights you have as users/clients of Dialpilot.com.
8.1. Right to Information
Refers to the right to be informed about all aspects presented above.
8.2. Right of Access
You have the right to obtain confirmation from us whether we process your personal data and, if so, access that data and information on how it is processed.
8.3. Right to Object
The right to object to the processing of your personal data if the processing is necessary for fulfilling a task that serves a public interest. Additionally, if the processing of personal data is for direct marketing purposes, you have the right to object to the processing at any time.
8.4. Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transmitted directly to another controller.
8.5. Right to Erasure (“Right to be Forgotten”)
You can request the deletion of your data without undue delay if one of the following situations applies:
- The data is no longer necessary for the purposes for which it was collected or processed.
- You withdraw your consent, and there is no other legal basis for processing.
- You object to the processing, and there are no legitimate grounds overriding your objection.
- The personal data has been processed unlawfully.
- The personal data must be deleted to comply with a legal obligation.
- The personal data was collected in connection with the provision of informational services by the information society service provider.
8.6. Right to Restrict Processing
You have the right to request the restriction of data processing for a period, for example, when a decision to delete your data has been made but you believe the data is useful in various situations, such as exercising a right in court. Additionally, if you contest the accuracy of the data or if the processing is unlawful, you can request the restriction of the data. Upon receiving and verifying your request, we will stop processing your personal data for a specified period.
8.7. Right to Rectification
You can request the rectification of certain personal data if they are incomplete or inaccurate. Depending on the purpose of processing, you can complete and then submit the missing or incorrect personal data, including the possibility of completing a declaration for compliance.
8.8. Right to Lodge a Complaint
You have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing if you believe your rights regarding the processing of personal data have been violated.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by:
- Posting the new Privacy Policy on this page.
- Updating the Effective Date at the top of this Privacy Policy.
- In some cases, providing additional notice (e.g., email).
Your continued use of our services after the changes take effect constitutes your acceptance of the updated Privacy Policy.
Thank You!
Dialpilot.com